What's new in Act! v24

Act! 64 bit is here

If you’re not on the latest version of Act!, you’re missing out on game-changing innovations and modern enhancements on our next-generation platform.


  • Deploy on Windows 11, releasing in October 2021. Reap the benefits of a modern 64-bit platform with the latest security and performance enhancements from Microsoft. Basically, your Act! v24 performance speed could greatly increase if your hardware is setup correctly.
  • Get the most from your Act! subscription to stay current and compatible with the latest hardware and operating system with Act V24.
  • For new installs, SQL 2019 will be the default for Act!. For upgrades, you can choose to keep your existing compatible SQL version if you wish.Landing Pages/Web Activity.
  • Office 2019 compatibility which uses 64-bit integration for Outlook & Word addins, allowing for optimal performance and stability. Act! v24 Outlook & Word addins will continue to support 32-bit versions if you prefer.

Continued Improvements with NEW MS Word API for Act! V24

  • In Act! v23, Act! completely re-designed the MS Word addin.
  • Similar functionality as previous addin but now uses the Act! API
  • Frequent users of the MS Word integration will be pleased to know that most of the major issues have been worked out for v24.
  • The new addin remembers your current lookup when recording histories into Act! after mail merges.
  • History type upon recording is once again "Letter Sent" and updates the "Letter Sent" system field
  • Embed images in MS-Word based Mail Merge templates from image fields on contact records
  • The current database that Microsoft Word is integrated with is now determined by the last database that was opened. This is an extremely useful change as it means that any database you currently have open will integrate with Microsoft Word

Outlook Integration Improvements

  • For those with multiple databases, you can now switch between databases inside Outlook to choose which database to manually record histories to. Automatic email history recording will still only write to your default database in Act! preferences.
  • Manually attach email histories for contacts without email addresses in your Act! database.
  • Fixed bug where some versions of Outlook caused email merges to get stuck in the drafts folder.
  • Various other bug fixes
  • In Act! v24 there is an admin preference that sets the use of API based features in a shared database to use the API on the database server / host.

Act! Marketing Automation Improvements

  • New templates: Drag-and-Drop and WYSIWYG.
  • Drip Marketing: Set send schedule, set triggers and actions for mail responses.
  • Landing Pages/Web Activity.
  • Web Activity - Fantastic way to monitor activity on your website.
  • Admin Tasks: Manage Users, suppression lists, Custom Fields and so much more.

Act! Custom Tables available to active subscribers

Do you maintain complex data separate from Act!, because you struggle to find the right place for insurance policy details, product catalogues, mortgage information, or project management dates? Unlock the full potential of Act! using Custom Tables Manager and Industry Templates in the new Act! Premium Plus. Custom Tables Manager provides maximum adaptability so you can bring complex data sets, unique business processes, and specialised industry practices together in Act! to manage your business. But unlike spreadsheets, you can associate individual table entries to Act! contacts, companies,groups, and opportunities for easy reference. Plus, you get the benefits of CRM to action on the data—create activities and to-dos, send follow-up emails, engage in informed sales conversations, and more.

  • Asset Tracking
  • Event Management
  • Financial Services
  • Recruitment
  • Membership
  • Project management
  • Service management
  • Support management
  • Training
  • Any specialised use

Find out more about how Act! can assist your organisation

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