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Act! CRM Support & Advice

Smarter Business provides comprehensive support, and increasingly advice, to new and existing Act! CRM users looking for refresher training, improved layouts, new database fields, Act! Web Apps and email marketing — and, increasingly, guidance on integrating AI into their CRM to work smarter, not harder.

 

Comprehensive CRM Support

Need troubleshooting services for problems with your Act! database then call us, we have extensive experience in resolving issues on:
  • Moving from Spreadsheets to Act! Cloud
  • Act! Premium Desktop migration to Act! Premium Cloud
  • Microsoft, Google - email and Calendar integration
  • Remote database synchronisation for Act Cloud + Desktop installation

Remote support
Our technicians can remotely login to your PC and resolve any issues relating to your CRM system. Remote support is very cost effective and time efficient. It’s perfect for Act! users requiring a quick fix.

On-premise support
We offer additional tailored support packages to meet our individual client needs on a scheduled monthly or quarterly basis.

Going the extra mile

Smarter Business provides FREE telephone support to the Administrator of the Act! database for one month following completion of a new installation. This support covers setup-related queries but does not include additional training or issues caused by user error. Looking for Act! advice or additional functionality? Want an Act! makeover? Whether it's usability improvements, customisation, reports, dashboards, app connections and integrations, automation — or bringing AI capabilities into your CRM to work smarter with your data — we can help you get more from Act!.
Call Us on +353 87 236 3803
Smarter-Business-Database-Backup

Database Backup & Maintenance - Act! CRM Software

If your database has not been backed up or maintained regularly, hire us to do it for you. Alternatively ask about our online training pay as you go service. We can teach you how of keep your database in the best of health.

Preventative Maintenance
In order to keep your database safe and performing optimally, it is recommended that you do the following as part of a preventative maintenance plan:

Database Backup and Restore
Perform regular backups of your database within the ACT! backup utility. Act! Support recommends that you make daily backups of your database. This process can be automated using the ACT! Scheduler. Perform a test restoration of your backup to ensure all of your data restores as expected. Copy your database backups to a secure, off-site location.

Diagnostic Maintenance
In ACT! Software on the Tools menu, select Database Maintenance, and click Check and Repair. This should be run before backups are taken and any time that a large amount of data has been added, updated or deleted from the database
Perform Database diagnostics and repair within the ActDiag utility. This utility generally performs more thorough checks of the database.

Let Us take care of your Database Backup and Maintenance

Protect and extend your Act! investment

All Act! subscribers have Act! standard support as part of your subscription. 

Act Standard support:  Customers will be able to access phone support to troubleshoot errors with the Act! product when an Act! error message dialogue is displayed. 

Act Enhanced Support  includes Act! CRM phone support €120 per year per user -recommended

Click here for full Act! CRM Support 2026 details