Our technicians can remotely login to your PC and resolve any issues relating to your CRM system. Remote support is very cost effective and time efficient. It’s perfect for Act! users requiring a quick fix.
We offer additional tailored support packages to meet our individual client needs on a scheduled monthly or quarterly basis.
If your database has not been backed up or maintained regularly, hire us to do it for you. Alternatively ask about our online training pay as you go service. We can teach you how of keep your database in the best of health.
In order to keep your database safe and performing optimally, it is recommended that you do the following as part of a preventative maintenance plan:
Database Backup and Restore
Perform regular backups of your database within the ACT! backup utility. Sage Support recommends that you make daily backups of your database. This process can be automated using the ACT! Scheduler. Perform a test restoration of your backup to ensure all of your data restores as expected. Copy your database backups to a secure, off-site location.
In ACT! Software on the Tools menu, select Database Maintenance, and click Check and Repair. This should be run before backups are taken and any time that a large amount of data has been added, updated or deleted from the database
Perform Database diagnostics and repair within the ActDiag utility. This utility generally performs more thorough checks of the database.
All Act! subscribers have Act! standard support as part of your subscription.
Act Standard support: Customers will be able to access phone support to troubleshoot errors with the Act! product when an Act! error message dialogue is displayed.
Act Enhanced Support includes Act! CRM phone support €120 per year per user -recommended