Privacy Policy

Smarter Business – are committed to protecting and respecting your privacy.

Our Policy satement explains when and why we collect personal information about people who visit our website, how we use it and how we keep it secure. We do not share our data with 3rd parties.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to privacypolicy@smarterbusiness.ie

Or by writing to Smarter Business, 15 Ashton Wood, Bray, Co Wicklow A98 F5C8

Who are we?

Smarter Business, we are Act! Certified Consultants selling, customising, supporting and training people with Act! CRM products and services.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete the contact us form, ecommerce shopping on our site and with other forms within our site.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors (Paypal  Ltd) who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Website information recording

Like many other websites, the Smarter Business website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Main Cookies used on our site: Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited in order to determine what portion of the website is the most popular or most used. Cookies are also essential for online shopping allowing you to put items in the basket for example.

For more information on Google Analytics’ privacy policy click here

Google Maps

These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

How is your information used?

We may use your information to:

  • Contact you regarding queries raised in the contact form;
  • Progress an sales order you have submitted and send you information directly related to this;
  • Notify you of changes to our services;
  • Send you communications which you have requested and that may be of interest to you.
  • These may include information about campaigns, promotions of our goods and services.
  • Seek your views or comments on the services we provide

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information?

  • We never sell or rent your information to third parties.
  • We will not share your information with third parties for marketing purposes.
  • Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you electronic mailings like product updates , software subscription reminders).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When your payments using our secure store pages, your payments are processed by a third party payment processor: Paypal, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Credit Card Information.

We outsource processing of credit card transactions to Paypal. Our eshop connects directly to our card payment processor Paypal who does store this information. Paypal maintains that it is PCI compliant. We do not hold any of your credit card details however we request your phone number and email address when you contribute so that we can reach you should further verification of your credit card information be required. Paypal uses Personal Information, including credit card information, you provide. Please visit Paypal’s s privacy policy for information regarding Paypal collection, use, and transfer of Personal Information, currently available at www.paypal.com/ie/webapps/mpp/ua/privacy-full. Please see Paypal’s security policy for additional information regarding Paypal’s security measures, currently available at  www.paypal.com/re/webapps/mpp/paypal-safety-and-security

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices.

You have a choice about whether or not you wish to receive information from us.

If you do not want to receive direct marketing communications from us about our exciting products and services, we include a unsubscribe link, you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by completing the opt form to unsubscribe

Or by contacting us by email privacypolicy@smarterbusiness.ie

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:

Send an email to the administrator privacypolicy@smarterbusiness.ie and request the information held about you or Write to us at: Smarter Business, 15 Ashton Wood, Bray, Co Wicklow A98 F5C8

Right to erasure

Should you wish to have your information deleted, you can do this by the following methods:

Send an email to  privacypolicy@smarterbusiness.ie and request for it to be deleted. Or write to us at: Smarter Business, 15 Ashton Wood, Bray, Co Wicklow A98 F5C8

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to Ireland. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Privacy Policy Review

We keep this Policy under regular review. Smarter Business’s Policy was last updated in April 2018